FAQ
bajibet FAQ — answers to all your questions
On this page you will find clear, detailed answers to common questions about using bajibet — covering security, deposits and withdrawals, customer support and VIP cashback. Each section is organised separately so you can find the information you need quickly.
Contents — click to jump to a section
Stay Safe
Read these questions to keep your account and personal information secure.
Yes. bajibet uses SSL (Secure Socket Layer) technology to encrypt all your information. This keeps your data secure during login, deposits and withdrawals, so no third party can access it. When you see "https" and the padlock icon in your browser's address bar, the connection is secure.
A strong password should be at least 8 characters long and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (#, @, !). Avoid using your date of birth or name as a password. Do not use your bajibet account password on any other site, and make a habit of changing it regularly.
Some dishonest sites are created to imitate bajibet. To reach the real site, always check the correct domain name in your browser's address bar. It is best not to click links sent via social media or from unknown contacts. If a site looks unusual or promises big rewards before you even log in, it is likely fake.
No bajibet representative will ever ask for your OTP, bKash PIN, Nagad PIN or bank password. If anyone asks for this information by phone or chat, stop the conversation immediately and report it through the site's official live chat. Requesting such information is a sign of fraudulent activity. Keep your financial details to yourself.
Avoid logging into bajibet over public Wi-Fi. Always log out after you finish playing. Keep your registered mobile number and email up to date, as they are needed for account verification. Do not share your account with anyone — this is a violation of the site's terms and conditions. For detailed security guidance, visit the Responsible Gaming page.
Withdrawal Questions
How to withdraw money, how long it takes and the conditions for withdrawing bonus winnings — all questions answered here.
To withdraw bonus winnings, you must first meet the wagering requirement. The wagering requirement for the bajibet welcome bonus is 20 times the bonus amount. For example — if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500, and the wagering requirement is ৳1,500 × 20 = ৳30,000. Once you have placed that amount in bets, the bonus winnings become withdrawable.
The minimum withdrawal amount at bajibet is ৳800. Withdrawal requests below this amount cannot be submitted. Withdrawals are available via bKash, Nagad, Rocket, Upay and bank transfer. Enter the correct amount and verify that your registered payment number is accurate.
Yes, bajibet processes withdrawals 24 hours a day, 7 days a week. Requests can be submitted at night, on Fridays or on public holidays. Withdrawals are generally completed within 30 minutes to 3 hours. If there is an unusual delay, contact live chat.
A "pending" status after submitting a request is normal — it means the request is being reviewed. It is usually completed within 30 minutes to 3 hours. If it remains pending for more than 3 hours, check whether your account verification is complete and contact live chat with your request number for assistance.
Deposit Questions
Which payment methods are accepted, whether there are any fees and the bonus on your first deposit — find the answers here.
bajibet does not charge any fee for deposits. However, your mobile banking service or bank may apply its own transaction fee according to its own policy — this depends on the terms of the respective service provider. It is worth checking the charges of your payment app or bank before making a deposit.
Log in to your account, go to the deposit section and select bKash. Send money from bKash to the number shown on the site, then submit the form with your transaction ID. The minimum deposit is ৳100. Check the number carefully — recovering money sent to the wrong number may take time. Contact live chat for any issues.
Yes, Nagad is one of the supported payment methods at bajibet. The process is the same as bKash — go to the deposit section, select Nagad, send money to the Nagad number shown on the site and confirm with your transaction ID. Your account balance will be updated as soon as a minimum of ৳100 is deposited.
The minimum deposit to play bajibet slots or any other section is ৳100. This limit is the same across all methods. Currently supported deposit methods are bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). Choose whichever is convenient for you.
Yes, bajibet offers a 150% bonus on your first deposit, up to a maximum of ৳10,000. For example — depositing ৳13,400 adds ৳10,000 as a bonus, giving a total balance of ৳23,400, with a wagering requirement of ৳10,000 × 20 = ৳2,00,000. To receive the bonus, your account verification must be complete and you must follow the site's rules.
Customer Support Questions
How to contact support, service hours and the languages available — find out here.
bajibet offers two support channels — live chat and email. Live chat can be started directly from the site and gives an immediate response. Email is convenient for complex issues or sending documents. Both channels provide service in Bengali and English.
To get a faster resolution, keep the following details handy: your registered username or email, a brief description of the issue, the date and time the incident occurred, and the transaction ID or reference number if a payment is involved. If you have a screenshot, keep that ready too — it helps the support team understand the issue quickly.
Yes. bajibet keeps customer support active 24 hours a day, 7 days a week. You can contact live chat or email at any time — night, early morning or on holidays. Support is also available during cricket matches and major tournaments.
Absolutely. bajibet's support team provides service in both Bengali and English. For players from Bangladesh, reaching out in Bengali is the easiest option. If you write your question in Bengali on live chat, you will receive a reply in Bengali.
VIP and Cashback Questions
How cashback works, how to move up VIP tiers and what benefits you can expect — all questions answered here.
Weekly cashback is a fixed percentage of the total net loss for the week (total losses minus total winnings). For example — if a Gold member has a net loss of ৳20,000 in a week, the cashback is ৳20,000 × 0.9% = ৳180. In the bajibet VIP program, cashback is automatically credited to your account at the end of the week.
In addition to weekly cashback, bajibet VIP members receive priority support, special offers and a dedicated account manager. Cashback rates are higher at higher tiers. Points can be earned by playing in any section — slots, live casino or cricket betting.
Your VIP level rises gradually through regular play. New members start at the Bronze tier; with regular betting and gaming you can move up to Silver, Gold, Platinum and finally Diamond. The cashback rate increases at each tier.
bajibet has five VIP levels in total:
- Bronze — weekly cashback up to 0.3%
- Silver — weekly cashback up to 0.6%
- Gold — weekly cashback up to 0.9%
- Platinum — weekly cashback up to 1.2%
- Diamond — weekly cashback up to 1.5%
Once weekly cashback is credited to your account, it can be used to place bets or withdrawn if the amount is at least ৳800. For full terms, see the Terms and Conditions page. Cashback is generally calculated automatically at the end of the week based on net losses.
Have more questions? We are always here
If you did not find the answer to your question on this FAQ page, contact the bajibet support team directly. Ask your question in Bengali or English via live chat or email. You will get a response at any time of day, 7 days a week.
Live Chat
Instant support, directly from the site
Email Support
Service Hours
7 days a week, 24 hours a day